Computing priorities

• Server down, classroom or public presentation not working, technical support problem related to a publication or grant deadline
• Workstation down, mission critical software problem, other difficulties that interfere with daily operations
• New hardware or software installation (I am available for, and highly encourage, pre-purchase consultation for new hardware and software)
• Consultations and training
• General maintenance

Resolution goals

Category 1: immediate response and resolution, if possible
Category 2: immediate response, resolution within 4 hours if possible
Category 3,4 and 5: response within 4 hours to schedule an appointment

If Biochemistry Computing staff is unavailable or you wish to begin the resolution of your technical difficulties:

Network problems: If your network connection stops working, call the CCIT network desk (621-7999). They are responsible for all of the wall connections.

Hardware and/or software trouble: call 621-HELP (621-4357)
Outsiders might not have the administrative privileges to access your computer.

Biological Sciences West
1041 East Lowell Street
P.O. Box 210088 · Tucson, AZ 85721-0088
Tel: (520) 621-5110
FAX (520) 626-9204

Life Sciences South
1007 East Lowell Street
P.O. Box 210106 · Tucson, AZ 85721-0106
FAX (520) 621-3709